Frequently Asked Questions (FAQs)
1. General Questions
Q: What kind of clothing do you sell?
A: We specialize in vintage clothing, offering unique, high-quality, and sustainably sourced pieces for wholesale. We may also offer pre-loved items which are in more current fashion.
Q: Are your items authentic vintage?
A: Yes, all our items are authentic vintage pieces that have been carefully selected and curated for quality and style. We may occasionally offer pre-loved items but this will be labelled and sold separately in its own categories.
Q: Do you sell to individual customers or only wholesale?
A: We focus on wholesale orders, but we do offer select items for individual customers. We also offer private appointments with a minimum £500 deposit of £300 where you can hand-pick items in our warehouse. Check our website or contact us for more details!
Q: Do vintage items have imperfections?
A: As part of their charm, some vintage items may show minor wear or imperfections. These will always be clearly noted in the product description.
2. Orders and Payment
Q: How do I place an order?
A: Simply browse our collections, add your desired items to the cart, and proceed to checkout. For wholesale orders, you can contact us directly for bulk pricing and custom quotes.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I change or cancel my order after placing it?
A: Please contact us immediately if you need to make changes or cancel your order. If your order hasn’t been processed, we’ll do our best to accommodate your request. As for returns please out refund and return policy for more details.
3. Shipping and Delivery
Q: Where do you ship to?
A: At the moment because we are a new business we focus on shipping in the UK. For EU and international shipping please contact us so we can quote live rates.
Q: How much does shipping cost?
A: Shipping costs depend on the order size, weight, and destination.